The company “FireUp” reserves the right to unilaterally modify or renew the present terms and
conditions of transactions, made through its online store, according to its needs and transactional
manners. It undertakes the obligation to inform the users for any modifications as well as for any
change, through the website of this online store. The online store www.fireup.gr can provide no
guarantee for the availability of the products, but guarantees the timely information of the final
consumers about their non-availability. Under no circumstances is the online store of “FireUp”
liable for any claims of a legal or civil or/and criminal nature nor for any damages (positive, special
or consequential which, indicatively and not restrictively, disjunctively and/or cumulatively consist
of loss of profits, data, lost profits, financial compensation, etc.) by visitors of the website or third
parties due to a reason related to the operation or not or/and use of the website or/and inability to
provide services or/and information available from him or/and from any unauthorised interventions
of third parties in products or/and services or/and information available through him. Any copying,
analog/digital recording and mechanical reproduction, distribution, transfer, downloading,
processing, resale, creation of derivative work or misleading the public about the actual provider of
the content of the website is prohibited. Any reproduction, reissue, uploading, posting,
dissemination or transmission or any other use of the content in any way or means for commercial
or other purposes is permitted only with prior written permission of the company “FireUp” or any
other legitimate holder of those copyrights. The company “FireUp” recognizes the importance of
the issue of the security of your Personal Data as well as your online transactions and takes all the
necessary measures, with the most modern and advanced methods, in order to ensure your
maximum possible security. All information, which is related to your personal data and transactions,
is secure and confidential. In any case, although we make every effort to accurately indicate the
elements and prices listed in our online store, we can not rule out the possibility of printing or
technical errors in the prices and characteristics of the products.
• SECURITY OF THE ONLINE STORE
The passwords used for your identification are two: the Entry Code (e-mail or username) and the
Personal Secret Security Code (password), which every time you enter them provide you with
absolute security access to your personal information. You are allowed to change your Personal
Secret Security Code (password) as often as you wish. The only one who has access to your data is
you through the above codes and you are solely responsible for maintaining its confidentiality and
concealment from third parties. In case of loss or leakage you must notify us immediately,
otherwise the online store of “FireUp” is not responsible for the use of the secret code by an
unauthorised person. For security reasons, we recommend that you change your password at regular
intervals and avoid using the same and easily traceable codes (e.g. date of birth). The company
“FireUp” does not disclose the details of customers and their transactions, unless it has a written
authorisation from you or if it is required by a court judgment or decision of another public
authority. In case it uses third parties to support its systems, it shall ensure confidentiality. You can
request any information kept about you as well as their correction in case you can substantiate the
existence of an error. For your own safety, you should also treat all information provided through
the service as confidential and classified and not disclose it to third parties. In any case, the online
store of “FireUp” in no way discloses or publishes your personal data and information that you trust
us with. The personal data that you make available to us by registering as a member are used
exclusively for the execution of your transactions. All information is encrypted and kept securely.
During your visit to the pages of www.fireup.gr and in order to order products, but also to ensure
the possibility of contacting you to inform you about our new products, you may be asked to
provide information concerning you (name, occupation, email address, date of birth, etc.). Any
personal data that you declare anywhere on the pages and services of the website of www.fireup.gr,
is intended solely for the purpose of ensuring the operation of the corresponding service and may
not be used by any third party, without complying with the provisions of Law 2472/97 regarding the
protection from the processing of personal data, as it applies every time. The online store
www.fireup.gr operates in accordance with applicable Greek and Community legislation and safely
keeps your personal data for as long as you are registered in a service of www.fireup.gr , which are
deleted after the termination of the transactional relationship in any way. The personal data you
declare in the online store www.fireup.gr are used exclusively by it or companies cooperating with
it, in order to support, promote and execute the transactional relationship. The company “FireUp”
promotes the development of e-commerce with the benefit of immediacy, saving time and mainly
financial burden, having the right to have a difference between store price and e-store price.
• RETURN – REPLACEMENT
Product returns are accepted within 5 calendar days from the date of their receipt and only after
consultation with us. Return products are accepted only in excellent condition and as long as their
factory packaging has not been damaged. They must be accompanied by the Retail Receipt or
Invoice Shipping if issued. In case of return of products if an Invoice had been issued, a Credit
Invoice will be issued. In case of return of Retail products, the product will be replaced by any other
product of equal value or more, if you cover the difference in monetary value. Refund is not
accepted. You have the right to return the products you have purchased and to request their
replacement in cases where, with proven fault of “FireUp”, wrong products or products of defective
quality have been sold. The products are shipped under the main responsibility of the buyer.
“FireUp” bears no responsibility for damaged products during their transport or for altering their
original packaging. In case of damage to the products during transport, you must report it to
“FireUp” within 24 hours. All products have passed the necessary technical inspection for their
proper operation before each shipment. Product under warranty will be replaced free of charge, as
long as it is sent to the headquarters of the company “FireUp”, having borne the shipping and
delivery costs by the buyer. In case of return of products and their replacement with others, you will
be charged with the shipping costs.
• ORDER CANCELLATION
If the online order has been completed but has not yet been sent by “FireUp”, or if you accidentally
executed an order you can cancel it by calling +30 2810 335225, sending an e-mail to
info@fireup.gr or fax to +30 2810 220009
- ORDER DELAY
Your order may be delayed for the following reasons: 1. The product has been delayed by our
supplier: In order to be able to offer you very competitive prices, we order our products from a very
wide range of suppliers, either domestic or international. However, there are cases where an order
of ours may be delayed at the customs or its transfer, as a result of which we do not have it in our
warehouse when we calculate. 2. The product you ordered has already been removed and is not
available: Among the products we display in our online store there are rare cases where their
supplier suddenly and without warning announces that he is removing them. In this case “FireUp”
will contact you directly to give you all the alternatives. 3. In periods of extreme weather events or
strikes as well as in any case of force majeure, which may affect the transport and delivery of your
order. 4. In case it is impossible to contact you by phone or/and by e-mail (if there is a problem with
your order, either in relation to the product or in relation to the payment) because e.g. your details
that you have entered are not properly updated.
• DIFFERENCE BETWEEN STORE PRICE AND ONLINE STORE PRICE
The pricing policy of “FireUp” products in the online store differs from the physical store. The
prices of the products in the online store are valid only for purchases through it and shipping either
at your place or if during your order you declare receipt from the physical store.