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Terms & Conditions

The company “FireUp” reserves the right to unilaterally modify or renew the present terms and

conditions of transactions, made through its online store, according to its needs and transactional

manners. It undertakes the obligation to inform the users for any modifications as well as for any

change, through the website of this online store. The online store www.fireup.gr can provide no

guarantee for the availability of the products, but guarantees the timely information of the final

consumers about their non-availability. Under no circumstances is the online store of “FireUp”

liable for any claims of a legal or civil or/and criminal nature nor for any damages (positive, special

or consequential which, indicatively and not restrictively, disjunctively and/or cumulatively consist

of loss of profits, data, lost profits, financial compensation, etc.) by visitors of the website or third

parties due to a reason related to the operation or not or/and use of the website or/and inability to

provide services or/and information available from him or/and from any unauthorised interventions

of third parties in products or/and services or/and information available through him. Any copying,

analog/digital recording and mechanical reproduction, distribution, transfer, downloading,

processing, resale, creation of derivative work or misleading the public about the actual provider of

the content of the website is prohibited. Any reproduction, reissue, uploading, posting,

dissemination or transmission or any other use of the content in any way or means for commercial

or other purposes is permitted only with prior written permission of the company “FireUp” or any

other legitimate holder of those copyrights. The company “FireUp” recognizes the importance of

the issue of the security of your Personal Data as well as your online transactions and takes all the

necessary measures, with the most modern and advanced methods, in order to ensure your

maximum possible security. All information, which is related to your personal data and transactions,

is secure and confidential. In any case, although we make every effort to accurately indicate the

elements and prices listed in our online store, we can not rule out the possibility of printing or

technical errors in the prices and characteristics of the products.

• SECURITY OF THE ONLINE STORE

The passwords used for your identification are two: the Entry Code (e-mail or username) and the

Personal Secret Security Code (password), which every time you enter them provide you with

absolute security access to your personal information. You are allowed to change your Personal

Secret Security Code (password) as often as you wish. The only one who has access to your data is

you through the above codes and you are solely responsible for maintaining its confidentiality and

concealment from third parties. In case of loss or leakage you must notify us immediately,

otherwise the online store of “FireUp” is not responsible for the use of the secret code by an

unauthorised person. For security reasons, we recommend that you change your password at regular

intervals and avoid using the same and easily traceable codes (e.g. date of birth). The company

“FireUp” does not disclose the details of customers and their transactions, unless it has a written

authorisation from you or if it is required by a court judgment or decision of another public

authority. In case it uses third parties to support its systems, it shall ensure confidentiality. You can

request any information kept about you as well as their correction in case you can substantiate the

existence of an error. For your own safety, you should also treat all information provided through

the service as confidential and classified and not disclose it to third parties. In any case, the online

store of “FireUp” in no way discloses or publishes your personal data and information that you trust

us with. The personal data that you make available to us by registering as a member are used

exclusively for the execution of your transactions. All information is encrypted and kept securely.

During your visit to the pages of www.fireup.gr and in order to order products, but also to ensure

the possibility of contacting you to inform you about our new products, you may be asked to

provide information concerning you (name, occupation, email address, date of birth, etc.). Any

personal data that you declare anywhere on the pages and services of the website of www.fireup.gr,

is intended solely for the purpose of ensuring the operation of the corresponding service and may

not be used by any third party, without complying with the provisions of Law 2472/97 regarding the

protection from the processing of personal data, as it applies every time. The online store

www.fireup.gr operates in accordance with applicable Greek and Community legislation and safely

keeps your personal data for as long as you are registered in a service of www.fireup.gr , which are

deleted after the termination of the transactional relationship in any way. The personal data you

declare in the online store www.fireup.gr are used exclusively by it or companies cooperating with

it, in order to support, promote and execute the transactional relationship. The company “FireUp”

promotes the development of e-commerce with the benefit of immediacy, saving time and mainly

financial burden, having the right to have a difference between store price and e-store price.


• RETURN – REPLACEMENT

Product returns are accepted within 5 calendar days from the date of their receipt and only after

consultation with us. Return products are accepted only in excellent condition and as long as their

factory packaging has not been damaged. They must be accompanied by the Retail Receipt or

Invoice Shipping if issued. In case of return of products if an Invoice had been issued, a Credit

Invoice will be issued. In case of return of Retail products, the product will be replaced by any other

product of equal value or more, if you cover the difference in monetary value. Refund is not

accepted. You have the right to return the products you have purchased and to request their

replacement in cases where, with proven fault of “FireUp”, wrong products or products of defective

quality have been sold. The products are shipped under the main responsibility of the buyer.

“FireUp” bears no responsibility for damaged products during their transport or for altering their

original packaging. In case of damage to the products during transport, you must report it to

“FireUp” within 24 hours. All products have passed the necessary technical inspection for their

proper operation before each shipment. Product under warranty will be replaced free of charge, as

long as it is sent to the headquarters of the company “FireUp”, having borne the shipping and

delivery costs by the buyer. In case of return of products and their replacement with others, you will

be charged with the shipping costs.

• ORDER CANCELLATION

If the online order has been completed but has not yet been sent by “FireUp”, or if you accidentally

executed an order you can cancel it by calling +30 2810 335225, sending an e-mail to

info@fireup.gr or fax to +30 2810 220009


  • ORDER DELAY

Your order may be delayed for the following reasons: 1. The product has been delayed by our

supplier: In order to be able to offer you very competitive prices, we order our products from a very

wide range of suppliers, either domestic or international. However, there are cases where an order

of ours may be delayed at the customs or its transfer, as a result of which we do not have it in our

warehouse when we calculate. 2. The product you ordered has already been removed and is not

available: Among the products we display in our online store there are rare cases where their

supplier suddenly and without warning announces that he is removing them. In this case “FireUp”

will contact you directly to give you all the alternatives. 3. In periods of extreme weather events or

strikes as well as in any case of force majeure, which may affect the transport and delivery of your

order. 4. In case it is impossible to contact you by phone or/and by e-mail (if there is a problem with

your order, either in relation to the product or in relation to the payment) because e.g. your details

that you have entered are not properly updated.


• DIFFERENCE BETWEEN STORE PRICE AND ONLINE STORE PRICE

The pricing policy of “FireUp” products in the online store differs from the physical store. The

prices of the products in the online store are valid only for purchases through it and shipping either

at your place or if during your order you declare receipt from the physical store.